General

Getting Started

• How to Login to Qualiphy as a Provider?
• How Do I Reset My Password?
• Provider Cheat Sheet

Protocols and Training

• How Do I Accept a Call?
• How to Set a Virtual Background as a Provider?
• How to Record Patient Responses to Questions during Exam?
• How to Review Notes under Each Question?
• What to do if you cannot Connect with your Patient?
• How to connect to patients with Qualiphy’s text message feature?

Videocall Tab

• Why is My Audio Not Working?
• Why is My Video Not Working?
• How to Enable Camera & Microphone in Google Chrome?
• How to Use the Video Call Tab

Asynchronous Exam Tab

• How Do I complete An A-Sync Exam In Qualiphy?
• How to Edit a Completed Asynchronous Exam?
• How to Edit Patient Profiles in the Asynchronous Exam Tab?
• How Do I Merge/Edit Duplicate Patient Records in Asynchronous Exam Tab?

Previous Exams Tab

• What is the Previous Exams Tab?
• How to Edit a Patient’s Results in the Previous Exams Tab?
• How to Edit a Patient Profile in the Previous Exams Tab?
• How Do I Merge/Edit Duplicate Patient Records in Previous Exams Tab?

Pending Exam Tab

• What is the Pending Exam Tab?
• How to unlock a Patient’s Number and Contact the Patient in the Pending Exam Tab?
• What does the "Missed" exam status mean?
• How can I contact patients listed in the Pending Exams dashboard?
• What are the appropriate hours to call patients?

My Patients Tab

• Exploring “My Patients” Tab
• How Do I Access My Patients Tab?
• How Do I View a Patient’s Profile in My Patients Tab?
• How do I Edit Patients Profile Information in My Patients Tab?
• How Do I Merge or Edit Duplicates in My Patients Tab?

Settings Tab

• How to Navigate the Settings Tab?
• How Can I Change My Notification Settings?
• How do I specify the time range for receiving Qualiphy Notifications?
• Can I choose specific days to receive notifications?

When to Contact Qualiphy's Clinical Director

• When to Approve and when to Defer a Patient for Treatment?
• When or Why Do I Call The Clinical Director?

Onboarding and Compliance FAQs

• What happens if an APRN or PA does not log in to see patients?
• What happens if an APRN or PA needs a collaborative agreement in a state and the in-house collaborating physicians have met their restrictive limits?
• Does an APRN or PA need to submit their agreement and supplemental documentation to the appropriate Board(s) for prescriptive authority if only doing Good Faith Exams (GFE)?
• Should an APRN or PA wait until they have received all of their collaborative agreements before signing them?
• How long does it take to be fully onboarded as a provider?
• What does the onboarding process involve?

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FAQ's

• Does Qualiphy Provide Translation Services?
• Does an APRN or PA need to be online to be available to see patients?
• Who can perform the Good Faith Exam?
• Who can benefit from our telehealth service?