If your camera isn't working during a video consultation, it's usually due to blocked access or browser/device settings. Here are some steps to help you troubleshoot:
1. Choose the Correct Camera
- Click the three dots on the upper right-hand corner and go to Settings
- Select the correct camera from the dropdown menu.
- If you're using an external webcam, make sure it's plugged in properly.
2. Check for Camera Permissions
- Your browser may have blocked camera access.
- Look for a camera icon in your browser’s address bar.
- If it's blocked, click the icon and allow access to the camera.
- Follow this guide for checking camera permissions: How to Enable Camera and Microphone in Google Chrome
3. Restart Your Browser
- Close the browser completely and re-open a Whereby room link.
- Be sure to allow camera access again when prompted.
4. Close Other Apps Using the Camera
- Apps like Zoom, Teams, or FaceTime may already be using your camera.
- Close any apps that might be using the webcam and reload Whereby.
5. Browser Compatibility
- Use a supported browser (Google Chrome, Safari, Microsoft Edge, or Firefox).
- Make sure your browser is up to date.
6. Restart Your Device
- If none of the above work, try restarting your computer or device.
If you need additional help, feel free to reach out to the Support team.